Privacy Policy

StoresWiki Services is operated by StoresWiki LLC, Lewes, Delaware, USA. This policy explains how we collect, use, share and protect personal data when you use the StoresWiki Services on-demand services marketplace, website and apps (the "Platform"), which connects customers with independent service providers and their servicemen.

1. Data controller

Controller: StoresWiki LLC, Lewes, Delaware, USA. Contact [email protected].

2. Information we collect

• Account data — name, email, phone, password, profile.
• Booking & service data — service address, geolocation to match nearby providers, booking details, schedule, notes.
• Payment data — via regulated providers (e.g. Stripe); we do not store full card numbers.
• Usage & device data — interactions, device identifiers, IP, location (with permission), cookies.

3. How we use it

• Create/secure your account and verify identity (OTP).
• Match bookings with providers/servicemen, process payments and refunds.
• Send booking notifications, prevent fraud, comply with law, improve the Platform.

4. Legal bases (GDPR)

Contract performance, legal obligations, consent (location/marketing) and legitimate interests. Withdraw consent anytime.

5. Sharing

We share what is needed to fulfil a booking with the assigned provider/serviceman, and with payment/hosting/communication providers acting for us, or authorities when legally required. We never sell your data.

6. Retention

Kept only as long as necessary, including legal/tax/accounting periods under Italian and EU law.

7. Your rights

Access, correct, delete, port, object/restrict, withdraw consent — [email protected]. Complaints: the Italian Garante per la protezione dei dati personali.

8. Security & children

Encryption in transit, access controls, backups. Not directed to children under 16.

9. Contact

StoresWiki LLC, Lewes, Delaware, USA — [email protected].